Shanghai and Hong Kong data centers Mutualized Infrastructure and Servers Managed Hosting

Shanghai and Hong Kong data centers

Ecritel offers a fully managed infrastructure to host your dedicated Virtual Machines, that provides the flexibility you need to meet your evolving business challenges and needs.  

Our data centers are located in Shanghai and Hong Kong, and the whole infrastructure is managed by our team.  Operating in China since 2008, with our office located in Shanghai, you can expect experienced collaborators to help you set up or develop your business in the Chinese market.

Our team in Shanghai

Our team in Hong Kong

Data Centers Guarantees

99.99% Uptime

This rate is maintained all the time regardless the circumstances.

1.6 Hours' Downtime

We ensure a maximum of 1.6 hours of downtime per year.

N+1 Fault Tolerant

The N+1 fault tolerant provides at least 72 hours power outage protection.

Mutualized Infrastructure and Servers

Using Ecritel’s infrastructure, we can adapt and customize our services to your business needs. 

Leave the complexity of multi-cloud environments to Ecritel means:
✓ Management by an expert team
✓ Benefit optimal performance services
✓ Avoid hiring, training and retaining a team with the skills required
✓ Personalized contract adapted to your needs and company requirements

Managed Hosting

Your business requires a high degree of responsiveness from your information system. To manage them properly and effectively, adequate skills and experiences are needed. However, the process can be difficult and time consuming as investment in hiring or training the staff will be required.

Outsourcing the management duties can be more efficient and financially friendly for your businesses. Our team is specialized in managed hosting. Leveraging on our 20+ years’ experience in ensuring our customers’ business continuity, we have built expertise in managing all kind of situations. 

We also offer you the options to choose your cloud solution and we can manage them all for you. More information about our cloud solutions.


Service Level Agreement


Our Commitment

99.99%

Availability of the Infrastructure

15 minutes

GRT = Guaranteed Response Time.

Designates the guaranteed maximum time between the reporting or detection of an incident and its handling by the Supplier.

4 hours

GFRT = Guaranteed Fault Response Time.

Designates the guaranteed maximum time between the handling of the incident by the Supplier and return of the Customer's Service to operational condition.

Incident Management Level

Learn more about Ecritel Incident Management Levels.

Select the Incident Management Levels that fits your needs

Services ProvidedLevel 1Level 2Level 3
Real-Time Supervision (hardware & network) 24 hours a day
Hardware Maintenance
Ticketing Interface
Intervention (optional)
On-Site Support (24 hours a day, 7 days a week, 365 days a year)
Support (24 hours a day, 7 days a week, 365 days a year)
Operating System Administration
Update of the OS components
Update of the middleware
Administration of Software & System Components
Dedicated Project LeaderOptional
Customized Monitoring OptionsOptional
Availability & Performance IndicatorsOptional
Maximum Service Level Agreements (SLA)Optional
Monthly Steering CommitteeOptional

Level 1

  • Real-Time Supervision (hardware & network) 24 hours a day
  • Hardware Maintenance
  • Ticketing Interface
  • Intervention (optional)
  • On-Site Support (24 hours a day, 7 days a week, 365 days a year)
  • Support (24 hours a day, 7 days a week, 365 days a year)

Level 2

  • Real-Time Supervision (hardware & network) 24 hours a day
  • Hardware Maintenance
  • Ticketing Interface
  • Intervention (optional)
  • On-Site Support (24 hours a day, 7 days a week, 365 days a year)
  • Support (24 hours a day, 7 days a week, 365 days a year)
  • Operating System Administration
  • Update of the OS components

Level 3

  • Real-Time Supervision (hardware & network) 24 hours a day
  • Hardware Maintenance
  • Ticketing Interface
  • Intervention (optional)
  • On-Site Support (24 hours a day, 7 days a week, 365 days a year)
  • Support (24 hours a day, 7 days a week, 365 days a year)
  • Operating System Administration
  • Update of the OS components
  • Update of the middleware
  • Administration of Software & System Components
  • Dedicated Project Leader (Optional)
  • Customized Monitoring Options (Optional)
  • Availability & Performance Indicators (Optional)
  • Maximum Service Level Agreements (SLA) (Optional)
  • Monthly Steering Committee (Optional)