Ecritel is committed to cover the diverse needs of the clients. The industry requires flexibility and versatility for an optimal performance of services. To meet these requirements, Ecritel offers hosting on Virtual Machines that are in Physical Servers located in Shanghai and Hong Kong, both owned and managed by Ecritel.
Ecritel offers a fully managed infrastructure to host your dedicated Virtual Machines, that provides the flexibility you need to meet your evolving business challenges and needs.
Our data centers are located in Shanghai and Hong Kong, and the whole infrastructure is managed by our team. Operating in China, with our office located in Shanghai, you can expect experienced collaborators to help you set up or develop your business in the Chinese market.
This rate is maintained all the time regardless the circumstances.
We ensure a maximum of 1.6 hours of downtime per year.
The N+1 fault tolerant provides at least 72 hours power outage protection.
Using Ecritel’s infrastructure, we can adapt and customize our services to your business needs.
| Leave the complexity of multi-cloud environments to Ecritel means: |
|---|
| ✓ Management by an expert team |
| ✓ Benefit optimal performance services |
| ✓ Avoid hiring, training and retaining a team with the skills required |
| ✓ Personalized contract adapted to your needs and company requirements |
Your business requires a high degree of responsiveness from your information system. To manage them properly and effectively, adequate skills and experiences are needed. However, the process can be difficult and time consuming as investment in hiring or training the staff will be required.
Outsourcing the management duties can be more efficient and financially friendly for your businesses. Our team is specialized in managed hosting. Leveraging on our experience in ensuring our customers’ business continuity, we have built expertise in managing all kind of situations.
We also offer you the options to choose your cloud solution and we can manage them all for you. More information about our cloud solutions.
Availability of the Infrastructure
GRT = Guaranteed Response Time.
Designates the guaranteed maximum time between the reporting or detection of an incident and its handling by the Supplier.
GFRT = Guaranteed Fault Response Time.
Designates the guaranteed maximum time between the handling of the incident by the Supplier and return of the Customer's Service to operational condition.
Learn more about Ecritel Incident Management Levels.
| Services Provided | Level 1 | Level 2 | Level 3 |
|---|---|---|---|
| Real-Time Supervision (hardware & network) 24 hours a day |  | | |
| Hardware Maintenance | | | |
| Ticketing Interface | | | |
| On-Site Support (24 hours a day, 7 days a week, 365 days a year) | | | |
| Support (24 hours a day, 7 days a week, 365 days a year) | | | |
| Operating System Administration | | | |
| Update of the OS Components | | | |
| Update of the Middleware | | ||
| Administration of Middleware Components | | ||
| Dedicated Project Leader | Optional | ||
| Customized Monitoring Options | Optional | ||
| Performance Indicators | Optional | ||
| Maximum Service Level Agreements (SLA) | Optional | ||
| Monthly Steering Committee | Optional |