Your business requires a high degree of responsiveness from your information system. The Ecritel Cloud is well adapted to changes in your activities and can support you as you grow. Based on an entirely virtualised software infrastructure and a high-quality hardware infrastructure, the Ecritel Cloud guarantees you optimal security, performance and flexibility. Outsource your infrastructure and retain control of your information system!
You will have access to scalable architecture based on a shared Cloud infrastructure tailored to your requirements.
You will have access to a dedicated Cloud architecture based on high-quality infrastructure, managed by specialists in virtualised environments.
According to your budgetary constraints or your business, we can assemble a hybrid Cloud infrastructure combining internal/external or public/private elements.
Guaranteed Intervention Time
Guaranteed Restoration Time
Ecritel offers different levels of service, all of which guarantee the highest levels of availability.
We also offer Custom Support Packages and Service Level Agreements to meet your workload’s specific requirements.
|Level 1||Level 2||Level 3|
|Real-Time Supervision (hardware & network) 24 hours a day|
|On-Site Support (24 hours a day, 7 days a week, 365 days a year)|
|Operating System Administration|
|Maintenance in an Operational State|
|Support (24 hours a day, 7 days a week, 365 days a year)|
|Administration of Software & System Components|
|Updates (security patches, versions and software components)|
|Dedicated Project Leader||Optional|
|Customized Monitoring Options||Optional|
|Availability & Performance Indicators||Optional|
|Maximum Service Level Agreements (SLA)||Optional|
|Monthly Steering Committee||Optional|
Among the main cloud operator in China, Ecritel is the first in the ranking established by Cedexis on the response time for hosted websites.
The response time in China is currently the main issue you may face, due to the specification of ‘’Great Firewall Network’’. Ecritel really focus on performances for its client services and their access to application from China.
To optimize your ROI, Ecritel works with you to boost the performance of your infrastructure. We take a personalized approach with solutions carefully adapted to meet your requirements.
You will have a dedicated Project Leader who will be your key point of contact supporting you throughout the project. He/she will manage the installation, operation and support teams, guaranteeing the satisfactory performance of your operations.
Our Project Leaders are experts at migrating your business systems and draw on their experience to implement, migrate and manage your critical infrastructure.
If requested, Ecritel will gladly form a Steering and Monitoring Committee for your IT infrastructure. Leveraging custom reports from our Operations Team, the committee will validate Ecritel’s compliance with: ITIL best practices, the Service Quality Plan and the Service Level Agreement.
In addition, the committee will verify the quality of the deployment, the operational maintenance of the infrastructure and the overall management indicators while providing recommendations for constant improvement.
Some applications have unique requirements. In these cases, the Operating Procedures would be detailed in the Operating Schedule. Our engineers are tasked with executing the specified Process & Procedures as well as updating the Change Control Log.
|Advantages||What we offer|
|Responsiveness||Our service level agreement means that you can be sure of a minimum processing time for your requests.|
|Efficiency||In the event of an incident, we will carry out the necessary checks and cascade the problem to the network or systems operation departments.|
|Tracking||Details of work performed and operating incidents are stored in a Change Control Database in order to maintain a complete history of your infrastructure and the solutions provided.|
|Transparency||We keep you informed throughout and when the work is completed: we will notify you via e-mail, accompanied by a detailed report describing the actions performed.|
Our platforms are scaled to suit customer’s requirements, ensuring that they are fully adapted to our clients’ needs.
Enjoy the benefits of flexible operation which keeps pace with changes in your business activities (i.e. special events, activity peaks, etc.).
All the advantages of maximum performance, with a structure able to absorb and keep pace with major audience peaks.
To ensure continuity, Ecritel provides an availability rate in excess of 99.99% (24 hours a day, 7 days a week, 365 days a year).
Ecritel’s Infrastructure as a Service is fully redundant in order to guarantee continuous service.
Easier and less restrictive to set up, the Ecritel Cloud Infrastructure can be rapidly deployed.
When you choose the Cloud, your energy costs are reduced, making you more environmentally friendly.