Our Cloud Solutions Our Service Level Commitments Our Managed Services Packages Cloud response time : Ecritel at the top Ongoing support

Our Cloud Solutions

Logo E2CYour business requires a high degree of responsiveness from your information system. The Ecritel Cloud is well adapted to changes in your activities and can support you as you grow. Based on an entirely virtualised software infrastructure and a high-quality hardware infrastructure, the Ecritel Cloud guarantees you optimal security, performance and flexibility. Outsource your infrastructure and retain control of your information system!

Public

You will have access to scalable architecture based on a shared Cloud infrastructure tailored to your requirements.

Private

You will have access to a dedicated Cloud architecture based on high-quality infrastructure, managed by specialists in virtualised environments.

Hybrid

According to your budgetary constraints or your business, we can assemble a hybrid Cloud infrastructure combining internal/external or public/private elements.

Our Service Level Commitments

99.99%

Guaranteed Availability

15 minutes

Guaranteed Response Time

4 hours

Guaranteed Fault Repair Time

Our Managed Services Packages

Ecritel offers different levels of service, all of which guarantee the highest levels of availability.

We also offer Custom Support Packages and Service Level Agreements to meet your workload’s specific requirements.

Level 1Level 2Level 3
Real-Time Supervision (hardware & network) 24 hours a day
Hardware Maintenance
Ticketing Interface
Intervention (optional)
On-Site Support (24 hours a day, 7 days a week, 365 days a year)
Support (24 hours a day, 7 days a week, 365 days a year)
Operating System Administration
Update of the OS components
Update of the middleware
Administration of Software & System Components
Dedicated Project LeaderOptional
Customized Monitoring OptionsOptional
Availability & Performance IndicatorsOptional
Maximum Service Level Agreements (SLA)Optional
Monthly Steering CommitteeOptional

Level 1

  • Real-Time Supervision (hardware & network) 24 hours a day
  • Hardware Maintenance
  • Ticketing Interface
  • Intervention (optional)
  • On-Site Support (24 hours a day, 7 days a week, 365 days a year)
  • Support (24 hours a day, 7 days a week, 365 days a year)

Level 2

  • Real-Time Supervision (hardware & network) 24 hours a day
  • Hardware Maintenance
  • Ticketing Interface
  • Intervention (optional)
  • On-Site Support (24 hours a day, 7 days a week, 365 days a year)
  • Support (24 hours a day, 7 days a week, 365 days a year)
  • Operating System Administration
  • Update of the OS components

Level 3

  • Real-Time Supervision (hardware & network) 24 hours a day
  • Hardware Maintenance
  • Ticketing Interface
  • Intervention (optional)
  • On-Site Support (24 hours a day, 7 days a week, 365 days a year)
  • Support (24 hours a day, 7 days a week, 365 days a year)
  • Operating System Administration
  • Update of the OS components
  • Update of the middleware
  • Administration of Software & System Components
  • Dedicated Project Leader (Optional)
  • Customized Monitoring Options (Optional)
  • Availability & Performance Indicators (Optional)
  • Maximum Service Level Agreements (SLA) (Optional)
  • Monthly Steering Committee (Optional)

Level 4

  • Real-Time Supervision (hardware & network) 24 hours a day
  • Hardware Maintenance
  • Ticketing Interface
  • Intervention (optional)
  • On-Site Support (24 hours a day, 7 days a week, 365 days a year)
  • Support (24 hours a day, 7 days a week, 365 days a year)
  • Operating System Administration
  • Update of the OS components
  • Update of the middleware
  • Administration of Software & System Components
  • Dedicated Project Leader
  • Customized Monitoring Options

Cloud response time : Ecritel at the top

Among the main cloud operator in China, Ecritel is the first in the ranking established by Cedexis on the response time for hosted websites.

logo cedexisThe response time in China is currently the main issue you may face, due to the specification of ‘’Great Firewall Network’’. Ecritel really focus on performances for its client services and their access to application from China.

Ongoing support

To optimize your ROI, Ecritel works with you to boost the performance of your infrastructure. We take a personalized approach with solutions carefully adapted to meet your requirements.

The Project Leader

You will have a dedicated Project Leader who will be your key point of contact supporting you throughout the project. He/she will manage the installation, operation and teams support, guaranteeing the satisfactory performance of your operations.

Our Project Leaders are experts at migrating your business systems and draw on their experience to implement, migrate and manage your critical infrastructure.

The Steering Committee

If requested, Ecritel will gladly form a Steering and Monitoring Committee for your IT infrastructure. Leveraging custom reports from our Operations Team, the committee will validate Ecritel’s compliance with: ITIL best practices, the Service Quality Plan and the Service Level Agreement.

In addition, the committee will verify the quality of the deployment, the operational maintenance of the infrastructure and the overall management indicators while providing recommendations for constant improvement.

Specific Operational Requirements

Some applications have unique requirements. In these cases, the Operating Procedures would be detailed in the Operating Schedule. Our engineers are tasked with executing the specified Process & Procedures as well as updating the Change Control Log.

AdvantagesWhat we offer
ResponsivenessOur service level agreement ensure you the benefit of a minimum processing time for your requests.
EfficiencyIn the event of an incident, we will carry out the necessary checks and cascade the problem to the network or systems operation departments.
TrackingDetails of work performed and operating incidents are stored in a Change Control Database in order to maintain a complete history of your infrastructure and the solutions provided.
TransparencyWe keep you informed throughout and when the work is completed: we will notify you via e-mail, accompanied by a detailed report describing the actions performed.

7 reasons to choose us

Tailored resources

Our platforms are scaled to suit customer’s requirements, ensuring that they are fully adapted to our clients’ needs.

Upgradability

Enjoy the benefits of flexible operation which keeps pace with changes in your business activities (i.e. special events, activity peaks, etc.).

Elasticity

All the advantages of maximum performance, with a structure able to absorb and keep pace with major audience peaks.

Availability

To ensure continuity, Ecritel provides an availability rate in excess of 99.99% (24 hours a day, 7 days a week, 365 days a year).

Reliability

Ecritel’s Infrastructure as a Service is fully redundant in order to guarantee continuous service.

Speed

Easier and less restrictive to set up, the Ecritel Cloud Infrastructure can be rapidly deployed.

Environment

When you choose the Cloud, your energy costs are reduced, making you more environmentally friendly.