Service level agreements (SLA)

Ecritel takes account of the specific professional requirements of each of its clients and enters into optimum service level agreements with them. Ecritel guarantees clients a high degree of service availability and responsiveness when it comes to managing infrastructure. As an expert in the hosting of e-commerce solutions and cloud computing solutions operated on a facility-management basis, Ecritel’s teams also include numerous other specialists.

Un engagement qualité

Our clients and partners are central to our business. We will help you to find the solutions needed to guarantee the success of your clients’ projects. To satisfy the needs of our partners , we enter into firm commitments concerning service levels and apply rigorous quality procedures.

A global presence

In order to meet the needs of our internationally-based clients, Ecritel has developed valuable know-how in strategic economic areas. Ecritel serves its clients from 6 datacentres: 2 in Paris for Europe, 2 in Montreal and 2 in Shanghai for Asia.

Environmental policy

Conscious of the environmental challenges facing our world today, Ecritel is continuing its energy reduction and optimisation efforts, and is gradually developing a committed environmental policy.