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Ecritel

Facilities management

With continuous monitoring and an on-site presence 24 hours a day, 7 days a week, 365 days a year, Ecritel guarantees the reliability of your platforms.

To support you and to help you achieve maximum performance, Ecritel has created a range of facilities management services, adapted to your requirements.

Our facility management packages

Ecritel can propose services guaranteeing a high level of availability and optimal security, based on your company’s strategy and your in-house skills.

LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4
  • Standard monitoring
  • Real-time supervision (hardware & network) 24 hours a day
  • Hardware maintenance
  • Ticketing interface
  • Intervention (optional)
    LEVEL 1 +
  • Service supervision (24 hours a day, 7 days a week, 365 days a year)
  • OS administration
    LEVEL 2 +
  • Administration of software & system components
  • Updating security patches, versions and software components
  • Maintenance in an operational state
  • Project Leader (optional)
    LEVEL 3 +
  • Tailored monitoring
  • Change control
  • Availability & performance indicators
  • Maximum service level agreements (SLA)
  • Dedicated project leader
  • Monthly steering committee
  • Support (24 hours a day, 7 days a week, 365 days a year)
  • And also…. a tailored proposal: To meet your budgetary, professional and technical requirements as precisely as possible, Ecritel enables you to choose your services and SLA.

Our service level commitments

  • 99,99% Guaranteed Availability Level
  • 15 min. Guaranteed Intervention Time
  • 4hGuaranteed Restoration Time