With continuous monitoring and an on-site presence 24 hours a day, 7 days a week, 365 days a year, Ecritel guarantees the reliability of your platforms.
To support you and to help you achieve maximum performance, Ecritel has created a range of facilities management services, adapted to your requirements.
Our facility management packages
Ecritel can propose services guaranteeing a high level of availability and optimal security, based on your company’s strategy and your in-house skills.
| LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
LEVEL 4 |
- Standard monitoring
- Real-time supervision (hardware & network) 24 hours a day
- Hardware maintenance
- Ticketing interface
- Intervention (optional)
|
LEVEL 1 +
- Service supervision (24 hours a day, 7 days a week, 365 days a year)
- OS administration
|
LEVEL 2 +
- Administration of software & system components
- Updating security patches, versions and software components
- Maintenance in an operational state
- Project Leader (optional)
|
LEVEL 3 +
- Tailored monitoring
- Change control
- Availability & performance indicators
- Maximum service level agreements (SLA)
- Dedicated project leader
- Monthly steering committee
- Support (24 hours a day, 7 days a week, 365 days a year)
|
- And also…. a tailored proposal: To meet your budgetary, professional and technical requirements as precisely as possible, Ecritel enables you to choose your services and SLA.
Our service level commitments
- 99,99% Guaranteed Availability Level
- 15 min. Guaranteed Intervention Time
- 4hGuaranteed Restoration Time
